‬1. Receive a faulty item?
 We're sorry to hear this! In the unlikely event that you've received a faulty item, please send an email to support@shopmoenn.com immediately with the following information:

• Your order number
• Which item is damaged
• Photographic evidence
• Photo of the label 

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All labels must still be attached to return the goods. Item(s) cannot be returned if the label has been cut/removed.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 14 days of the delivery date.

2.How can I exchange my item?
If you want a size exchange after receiving your items, please send an email to support@Shopmoenn.com immediately with the following information:

• Your order number
• Which item do you want a size exchange
• New size
• Photo of the label                                                                               

Please note, that if the item has been worn, washed, or used in any way with all labels attached, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear. Item(s) cannot be exchanged if the label has been cut/removed.

The customer will be required to cover any costs involved in exchanging your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.
Note: Once the return/exchange/refund claims are approved, please send out items within 7 days. Otherwise, the claims would be invalid. 
All claims for size exchange must be made within 14 days of the delivery date.

We are excited that you’ve tried our product and want you to be completely satisfied with your experience. Please contact us with any questions: support@shopmoenn.com