Shipping


Estimate Delivery Time

We currently offer Free Standard Shipping worldwide.

Standard Shipping 7-10 Business Days

Expedited Shipping 5-7 Business Days

Express Shipping 3-5 Business Days

Processing Time

Orders placed on weekdays will be shipped within 24 hours. Orders placed on weekends will be shipped within 24 - 48 hours. If you placed an order before 11 PM PST on weekdays, your order would be shipped on the same day.

Taxes and duties (if applicable)

We currently do not charge sale tax and duties at checkout. However, import duties may incur in the process of customs clearance. Please note that the amount of taxes and duties depend on the policy of the destination country and the payment should be the responsibility of the customer.

Incorrect Address (if applicable)

Please contact our customer support team at support@shopmoenn.com as soon as possible if you entered an incorrect shipping address.

Once orders are shipped, we are unable to reroute deliveries and we cannot issue a refund while the package is in transit. We are not responsible if you provide an incorrect or incomplete shipping address. 

Problems upon delivery

Please refer to the following instruction if you haven't actually received your package but the tracking shows "delivered":

  • Look for a pickup notice left by the courier
  • Check with your front desk or concierge if you are living in an apartment.
  • Go to the tracking page and request a proof of delivery which will show the signature of the receiver. If the signature is not yours or persons you know, please contact the courier as soon as possible for redelivery or reimbursement.

We have insurance on every package which will require your signature upon delivery, so we are not responsible for lost or stolen packages in transit. Please contact the courier directly for reimbursement. In cases that your package is delivered to a wrong address, please contact the courier directly to open an investigation.