Frequently Asked Questions

How much do you charge for shipping?

We provide Express Shipping to over 200 countries around the world, and charge according to international logistics standards*
*with some exceptions

Will I be charged any shipping, customs, or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-15 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@shopmoenn.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@shopmoenn.com

We are committed to a level of service that is nothing short of excellent. Reach out to us via email or online chat - you'll talk to a real human, not a call-forwarding service.

Not happy with the product you received? We're here to help! 

If you have any questions or concerns, please do not hesitate to contact us. Usually, our customer service will respond within 24 hours (Monday to Saturday).

Email: support@shopmoenn.com